Return & Refund Policy

30-Day Comfort & Satisfaction Guarantee

We want you to love your orthotics! We know it can take a few days for your feet to adjust to proper support and alignment, which is why we offer a 30-day money back guarantee on all off-the-shelf orthotics.

Try them out in your everyday shoes for up to 30 days. If you are not completely satisfied with the comfort or support, you can return them for a refund or size exchange, even if they have been unworn, worn, or trimmed.

How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer support team at Help@brillianthealthsolutions.com or call 931-300-2416 within 30 days of receiving your order.

2. Receive Authorization: We will issue a Return Merchandise Authorization (RMA) number along with instructions on where to send your package.

3. Ship Your Item: Package your orthotics securely and mail them to:

Brilliant Health Solutions / ReLeaf
Attn: Returns Department
Centerville, TN, USA

Return Policy Details & Conditions

• Return Shipping Costs: Customers are responsible for return shipping postage costs unless the item arrived damaged, defective, or we sent the wrong size or model.
• Exchanges: Need a different size? We offer free standard shipping on the replacement pair sent back to you.
• Refund Processing: Once your return is received and inspected at our facility, your refund will be processed back to your original payment method within 3 to 5 business days.
• Condition: Off-the-shelf orthotics are covered even if opened, tried on, or trimmed to fit your shoes.
• Original Shipping Fees: Original shipping charges (if any) are non-refundable.

Recommended Break-In Period

Note: It is normal to experience mild foot fatigue for the first 3 to 7 days as your feet adapt to structural arch support. We recommend wearing your new orthotics for 1 to 2 hours a day initially, gradually increasing daily wear time.